Still Mind (“we” or “us”) will collect and process your Personal Data, and other information in relation to your dealings with us, in connection with this Website. This Privacy Statement explains how we will manage your Personal Data obtained via this Website, why we use it, and how you may contact us. Separate privacy statements may apply to specific products or services provided to you by Still Mind.
Where we need to process your Personal Data in connection with your request for information or services provided by Still Mind, we will not be able to provide you with the product or service which you have requested if you do not provide this information to us.
Types of Information we collect through this Website
Personal Data means any information which Still Mind has or obtains or which you provide through this Website, such as your name, address, email address, telephone number(s), from which you can be directly or indirectly personally identified, and includes information such as identification IP addresses, cookie identifiers and online identifiers.
We may also collect certain statistical and other analytical information collected on an aggregate basis relating to all visitors to our Website. This Non-Personal Data comprises information that cannot be used to identify or contact you, such as demographic information regarding browser types, mobile device equipment, mobile network and other anonymous statistical data involving the use of our Website. We collect this information to help us monitor traffic and enhance your experience of our Website.
How we obtain your Information via this Website
We will obtain some of your Personal Data directly from you, such as when you email us directly, call us by phone and provide Personal Data or choose to give us Personal Data through online feedback forms.
We may also obtain some of your information indirectly, from a variety of sources, where we provide you with information about Still Mind services.
Why we hold and how we use your Information
We will use your Personal Data, but only to the extent necessary: to contact you if required in connection with, or to deal with queries, complaints or suggestions you make to us via this Website;
- where you have otherwise consented to our use for a particular purpose, such as for marketing;
If you do give your consent for us to use your Personal Data for a particular purpose, you have the right at any time to withdraw your consent to our future use of your Personal Data for some or all of those purposes by writing to us on the online Contact Form
- where our use is for a legitimate purpose of Still Mind, including:
- for day to day operational and business purposes;
- taking advice from our external legal and other advisors;
- to help us improve our services and systems, and to improve your experience on business and online services;
- to undertake market research, statistical and product development analyses;
- to provide you with information in relation to Still Mind.
- where necessary to establish, exercise or defend Still Mind legal rights or for the purpose of legal proceedings; and
- for such other purposes as were notified to you at the time you provide the information to us.
When we disclose your Information
We will not disclose any of your Personal Data to any third party, except as outlined above and / or as follows:
- where we need to provide your Personal Data to Still Mind panel members for events and programs requested to you;
- as part of an arrangement with Still Mind stakeholders in relation to the provision of a service to you.
Recipients of your Personal Data
In any case where we share your Personal Data with a third party data controller, the use by that third party of your Personal Data will be subject to the third party’s own privacy policies.
For now Still Mind is primarily and Irish based business, however as we grow into other territories, any of the countries within the EEA, or ones which the European Commission has approved, will have data protection laws which are the same as or broadly equivalent to those in Ireland.
Security of data
Still Mind takes its security obligations in respect of your Personal Data seriously under applicable data protection laws to prevent unauthorised access to, or alteration or destruction of Personal Data in our possession.
Retention of your Personal Data
We are obliged to retain certain information to ensure accuracy, to help maintain quality of service and for legal, regulatory, fraud prevention and legitimate business purposes.
If Personal Data is disclosed to us by you in connection with a general enquiry through the Still Mind website, for example where you enter your details into a website form or you send us an email, that Personal Data will be retained for a period of 13 months.
Other information will be retained for no longer than is necessary for the purpose for which it was obtained by us or as required or permitted for legal, regulatory, fraud prevention and legitimate business purposes. In general, we (or our service providers on our behalf) will hold this information for a period of seven years, unless we are obliged to hold it for a longer period under law or applicable regulations.
Your rights in relation to your Personal Data
Updating and correcting your Personal Data
If we hold incorrect Personal Data about you, you have the right to have your Personal Data amended. While we will use reasonable efforts to keep your Personal Data up to date, you will need to notify us without delay in the event of any change in your personal circumstances, so that we can keep your Personal Data up to date.
You can update your Personal Data by writing to: Still Mind, Operations Team, Cherry Orchard, Dublin D10 C387, Ireland.
- Your name and address; and
- A description of the specific Personal Data you wish to be rectified.
Right of erasure
You have the right in some circumstances to have your Personal Data, which we hold, erased. If you request an erasure of your Personal Data, all your data will be erased subject to the following important notice.
We will not be required to erase your data where to do so would prevent us from meeting our respective contractual obligations, or where we are required to process (including retaining) your Personal Data in order to comply with a legal obligation, or if your Personal Data is necessary to establish, exercise or defend our or Still Mind legal rights or for the purpose of legal proceedings.
To request that we erase your Personal Data which we hold please send your request to us in writing at Still Mind, Operations Team, Cherry Orchard, Dublin D10 C387, Ireland:
- Your name and address; and
- A description of the specific personal data you wish rectified.
Right of Access
You have a right to be given a copy of your Personal Data on request, subject to certain exceptions. Please note that we have the right to require that you identify yourself before we will respond to any access request.
Your Other Rights
You also have the right, in certain circumstances, to request restriction on the use, of your Personal Data, and to object to certain uses of your Personal Data, in each case subject to the restrictions set out in applicable data protection laws. Such requests should be address to: Still Mind, Operations Team, Cherry Orchard, Dublin D10 C387, Ireland.
In any case where we rely on your consent to process your Personal Data, you have the right to change your mind and withdraw consent by writing to us at: Still Mind, Operations Team, Cherry Orchard, Dublin D10 C387, Ireland.
Where you choose to give us Personal Data, such as where you enter your details into our Website forms, we will use this information to send you an acknowledgement e-mail and to provide you with the information you have requested. We may also send you subsequent emails, SMS messages or contact you by phone to follow up on your initial query. Where you have agreed, we may also contact you in relation to other marketing (see Other Marketing by Still Mind).
Where you have agreed via this Website to receive marketing from Still Mind and select third parties, we will use this information to contact you with news and special offers from Still Mind and select third parties.
Opting out of Marketing
You can change your marketing preferences at any time by contacting: Still Mind, Operations Team, Cherry Orchard, Dublin D10 C387, Ireland.
- the Internet address (or IP address) of the device you used to access this website
- whether you reached the site using a search engine or if you clicked a link on another website
- the type of web-browser you used
- the type of device you used to access the Internet.